cancellationpolicy

English Live Learning Rescheduling & Cancellation Policy

Our cancellation and rescheduling policy is simple:

  1. 24 Hours notice is required for a full refund. If you would like a refund in this instance, email info@englishlivelearning.com
  2. 12 Hours notice is required if you wish to reschedule your class. If you attempt to reschedule your class less than 12 hours before your class is scheduled, you will forfeit what you paid to compensate the teacher for their time. Your teacher keeps this time available for you, and does not accept any other bookings at this time. 
  3. Unfortunately, we cannot offer a refund or reshedule in the case of IT or other technical issues unless you have given more than 12 hours notice. 
  4. It is your responsibility to download Zoom and check your email for the Zoom link before your class starts. If you miss your class because you “couldn’t find the Zoom link”, this is not an acceptable excuse. You can easily email or WhatsApp message your teacher via the Book a Teacher Page.

If you have any questions or concerns, please feel free to contact us.

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